Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy outlines the terms and conditions governing cancellations, changes, and refunds for travel services booked through Emberline Journeys LLC. By making a booking with us, you acknowledge and agree to the terms described in this policy.

2. Supplier-Dependent Policies

Cancellations and refunds are governed by the policies of the airline, hotel, car rental provider, or other travel supplier associated with your reservation. Each supplier has its own cancellation terms, refund eligibility, and associated fees.

We strongly encourage all customers to review the fare rules, cancellation policies, and terms of the specific supplier before confirming any reservation. These policies vary significantly between suppliers and even between different fare types or room categories within the same supplier.

3. Service Fees

Service fees charged by Emberline Journeys LLC, if any, are clearly disclosed to you before booking is confirmed. Please note:

• Service fees charged by Emberline Journeys LLC may be non-refundable.
• Service fees are separate from and in addition to any fees charged by travel suppliers.
• All applicable service fees will be itemized and disclosed prior to your confirmation of any booking.

4. Cancellation Requests

If you wish to cancel or modify your booking:

• Requests for changes or cancellations should be submitted to us as promptly as possible.
• Applicable fees may apply for cancellations or changes, as determined by the travel supplier.
• The timing of your cancellation request may affect the amount of any refund or fees charged.
• Some bookings may be entirely non-refundable depending on the supplier's policy and the type of fare or rate selected.

5. Flight Cancellations

Airline cancellation policies vary by carrier, fare class, and route. Some airline tickets are non-refundable, while others may allow changes or cancellations with applicable fees. In the event of an airline-initiated cancellation or significant schedule change, refund eligibility will be determined by the airline's policies.

6. Hotel Cancellations

Hotel cancellation policies vary by property, rate type, and booking conditions. Some hotel reservations may be cancelled free of charge up to a specified deadline, while others may be non-refundable from the time of booking. Please review the specific cancellation policy for your hotel reservation at the time of booking.

7. Car Rental Cancellations

Car rental cancellation policies vary by rental company and reservation type. Most rental companies allow free cancellation up to a specified time before the scheduled pickup. Late cancellations or no-shows may incur charges.

8. Vacation Package Cancellations

Vacation packages may include multiple components (flights, hotels, activities), each subject to its own cancellation policy. Cancellation of a package may result in fees from multiple suppliers. The total refund amount will depend on the individual policies of each component of your package.

9. Refund Processing

When a refund is approved:

• Refunds will be processed back to the original method of payment.
• Processing times may vary depending on the supplier and your financial institution.
• Please allow sufficient time for refunds to appear in your account.
• Refund amounts may be reduced by applicable supplier cancellation fees and any non-refundable service fees.

10. Travel Insurance

We recommend considering travel insurance for your trips. Travel insurance may provide coverage for trip cancellations, interruptions, and other unforeseen circumstances. Insurance options and coverage details will be discussed during the booking process if available.

11. Force Majeure

In the event of cancellations or disruptions caused by circumstances beyond our control (including but not limited to natural disasters, pandemics, government actions, strikes, or other force majeure events), refund and rebooking options will be determined by the applicable travel suppliers' policies.

12. Contact Us

For questions about this Refund & Cancellation Policy or to request a cancellation, please contact us:

Emberline Journeys LLC
2510 Fairplay Dr
Loveland, CO 80538
United States
Email: support@emberlinejourneys.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Mountain Time)